Fresh food packaging manufacturer, LINPAC, has successfully demonstrated it is meeting the national customer service standard as set out by the Institute of Customer Service (ICS) by retaining its ICS ServiceMark accreditation.
LINPAC holds a unique position as the only manufacturing operation in the UK to have been awarded the accreditation. The company will keep its ServiceMark status for a further three years, following a score of more than 70 per cent in its ICS assessment.
LINPAC was praised by the ICS assessor for ‘showing evidence of a great deal of hard work being carried out to maintain and raise internal and external customer service within the organisation. The team demonstrated how they use innovative solutions not just for the purposes of re-accreditation but to benefit customers, employees and the organisation every day.’
The company was ‘strongly recommended’ for its ICS ServiceMark accreditation when assessed against a wide range of service elements, including; capability, consistency, quality and efficiency.
Louise Glover, UK commercial manager, at LINPAC, commented: “We’re extremely pleased with this result. In particular, the marked improvement between audits demonstrates that we’ve focused on the right things to help raise our score and better serve our customers.”
“I’d also like to acknowledge the number of people throughout the business who contributed to the accreditation by sharing their experiences with the ICS assessor. It’s a fantastic reflection on our LINPAC workplace culture that so many employees were proud to volunteer their stories. The aim now is to build on our success to achieve an even better rating in three years’ time.”