The LINPAC Customer Service Team are still on cloud nine after their recent rating from the Institute of Customer Service. The independent body revealed that LINPAC customers rated the service as well above the UK average across 13 sectors, with an overall score of 85.3%. Find out more in our recent article, ‘Customers more than satisfied with LINPAC customer service’.
So what is the secret to optimal customer service?
In addition to the constant striving to exceed customer expectations, the team has relocated. They added their own personal touch to their new offices by designing the contemporary layout themselves. The move itself took place in May 2016 and was fully operational within one day.
The team is headed up by Anna-Lisa Milnes, who has recently been promoted to Customer Service Coordinator.
The all-female team welcomed two new male recruits to the team in 2015, Jack Hall and Jack Lennox. The pair were brought in on a Technical Apprenticeship Scheme and have both gained an NVQ Level III in Customer Service. They have since gone on to fill permanent positions. In fact, Jack Hall has recently been seconded into a Trainee Key Account Management role within the Protein Sales Team.
The department is building on its success and welcomes Elysia Rogers to the fold. The new recruit became a Technical Apprentice on Monday 25th July. Welcome to the team Elysia!
Louise Glover, Commercial Manager at LINPAC, states that it is essential to surpass expectations of customers, by keeping up to date with digital trends whilst maintaining personal relationships with customers.
The LINPAC success story demonstrates that a dedicated and hardworking team is key to customer service triumph.