Skip to main content

Our commitment to customer service with ICS

You are here

Our commitment to customer service with ICS

We pleased to announce that we have become a member of the Institute of Customer Service (ICS), the professional body dedicated to leading customer service performance and professionalism.
We have joined the Institute in a bid to earn the prestigious ServiceMark standard which would approve the company’s efforts to deliver excellent standards of service to its customers through its LINcare programme. LINcare comprises of a set of business service standards which tell customers about the quality of service they can expect and makes it easy for customers to inform the company if it falls short of expectations.
Jo Stephenson, Vice President Marketing and Innovation at LINPAC Packaging, said: “LINPAC Packaging is committed to delivering a world class business and service to its customers through effective people performance, technology and processes. By joining the ICS we hope to earn accreditation which reinforces this intent and recognises our achievements so far.
“We would be honoured to receive the accolade. Not only does the award illustrate commitment to serving our customers well but also our commitment to investing in our staff so that they can offer the skills, knowledge and qualities required to deliver excellent levels of service.
“LINcare is about putting our customers at the heart of everything we do and offering the best customer experience possible,” said Ms Stephenson. “The programme has been embedded into the ethos of our company and it informs everything we do when we engage with our customers. It also forms a key part of our employee training programme so that we can deliver products and services which are of good, consistent quality and value for money, and to be responsive to the needs and expectations of all our customers.”
ServiceMark is the National Customer Service Standard from the ICS and is achieved through a combination of three components; self assessment, customer feedback measurement and independent on-site assessments. It will take LINPAC approximately 4-6 months to complete the process.

Add new comment

Plain text

  • No HTML tags allowed.
  • Lines and paragraphs break automatically.